Frequent Questions

We understand that no two jobs are the same and that customers will have questions. We have done our best to list some of the most common questions and answers below.

  • How often should I have my rugs cleaned?

    For a rug under moderate use, the longest you should wait in between professional cleaning is two years. Entry rugs that get high traffic, or rugs that are in areas with a lot of activity from small children or pets, can be cleaned annually. Because wool has the ability to hide a great amount of soil and contaminants before it "looks" dirty, a consistent vacuuming routine is important to help you extend the length of time in between professional cleanings.

  • How much will it cost to have my rug washed?

    The cost to clean your rug depends on the size and type of rug. We are always happy to provide an estimate of the cost and to discuss cleaning details specific to your particular rug. If you are phoning through for a quote, please remember to measure the fringes as well as they are the most difficult part of a rug to clean and are included in the total rug measurement. Please note that prices provided over the phone are indicative - an accurate price can be provided when we have inspected and measured the rug. And, of course, pick-up and delivery to selected Brisbane Metro suburbs is included, free of charge!

  • I thought all rugs should be dry cleaned?

    Oriental rugs have been wet washed for as long as rugs have been woven. The preferred method of cleaning for natural fibre rugs (recommended by Wools of New Zealand and ARCS, the Association of Rug Care Specialists) is an immersion wet wash, because it is gentle, and also thorough rinsing removes residue from the fibres. Dry cleaning methods leave chemical residue that can lead to discoloration, and irritation to sensitive people or pets. Also, with no dusting step, the majority of the soil in the rug remains after the dry cleaning process is completed.

  • Should I ever have my rugs cleaned at home?

    The recommended method for cleaning natural fibre (wool, cotton and silk) rugs is a full immersion wet wash. Dusting and thorough rinsing are the two most important steps in the cleaning process, and both are not possible with an in-home surface cleaning method. This can lead to "soapy mud" being left in the foundation of the rug, because the soap mixes with the foundation dirt and the lack of thorough rinsing leaves this behind. This can mean that the rug has a sticky feel to it afterwards, which will attract dirt to it more quickly. It can also lead to premature sun fade and also fibre wear. Also take care with your fringes - they are unable to be cleaned correctly at home as they require specialised processes to bring them back to their best.

  • My rug is damaged, can I get it washed before it is repaired?"

    At RugWash we can ensure that no further damage is done to the rug by covering and sewing this area as a temporary fix. This will ensure the rug is clean and intact and ready for our repairer.

  • What are the little white dots showing on my rug?

    Authentic oriental rugs are a thing of beauty. One inherent characteristic of oriental rugs is known in the trade as "white knots". These are small white or off white spots that appear at random in a few or sometimes many places on the rugs surface. The "spots' are actually knots from the rugs cotton foundation yarns that have worked their way up to the surface of the rug due to wear, sandwiched between the pile fibres and thus exposed as part of the pile. They show themselves sometimes after a professional clean as the soil and grime are removed making the knots more prominent. They are not a defect but are a normal consequence of wear and an inherent characteristic of beautiful, hand made oriental rugs.

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